UNSUNG HEROES

UNSUNG HEROES

mastercard · unsung heroes

CelebratING the vital behind-the-scenes people who make the AO tournament possible, not just the tennis players.

Mastercard's annual Australian Open sponsorship is its biggest in in the region. Each year, we create almost enough assets to fill the Rod Laver itself. From billboards and outdoor across Melbourne, to the big screens welcoming crowds into the precinct, to the Mastercard Corporate Suite, to the integrated video screens (and soundscape) surrounding the courts, to the multitude of printed signage and countless digital assets... it's a dazzling array of work.

And for our Unsung Heroes campaign, we began with a dazzling insight. Most people think of tennis as an individual sport. But it takes an enormous number of people behind the scenes to create such an iconic event. From the court-painters, to the ball-kids, to the racquet stringers, to the local baristas - these are the Unsung Heroes of the AO. So for this campaign, the first in which Mastercard didn't feature an AO player as a campaign ambassador, our strategy was to honour 'the team behind the tournament'.

This platform led to our creative idea: 'The tennis, proudly brought to you by everyone'. We found three fantastic stories to tell: Dylan, Tinika and Zvi, just three of the unsung heroes who make the AO what it is.

Their stories were authentic and inspiring. And the results were as remarkable as these heroes themselves. For the first time in AO history, we reached more than 1.1 million fans at the event and of course many millions more around the world. On the ground, Mastercard sold out of pre-paid Mastercard giftcards, recording a 77% uplift YoY, with 85% of cards purchased via cash sales. While the global priceless.com platform recorded 130% YoY growth in traffic, with 154 priceless surprises delivered and 100% of priceless experiences fulfilled. The hero TVC itself also delivered record increases in viewership, with an increase of 369% YoY, while the Merchant Program saw a 100% increase YoY in merchant asset monetisation. Adding up to yet another priceless AO for Mastercard.

Infographic titled 'Mastercard AO CX & Touch Points' with a central circle labeled 'Supporting channels' surrounded by text and icons describing various onsite and offsite experiences related to the Australian Open. Includes retail experiences, merchandise discounts, and hospitality events. Mentions collaborations with banks, business partners, and onsite media support. Displays logos of partners like Latitude, Bendigo Bank, and more, alongside Mastercard branding.
Three people walking on a tennis court next to a text promotion for Mastercard at the Australian Open.
DJ performing at sports event with crowd, light beams; text reads 'Playing the best set of the tournament: priceless'; Mastercard and AO logos.
Smiling person holding tennis balls on a tennis court, with stadium seating in the background. Text reads: 'Becoming the most famous ball kid on the planet: priceless.' Mastercard and AO logos are present.

The Results

1.1M+

For the first time in Australian Open history, the tournament attracted more than 1.1 million fans.

77%

Pre-paid Mastercard gift card sales increased 77% year-on-year during the tournament.

369%

The hero film delivered a 369% increase in viewership versus the previous year.

130%

Traffic to priceless.com grew 130% year-on-year throughout the campaign

100%

Merchant asset monetisation increased 100% year-on-year across the programme